{"id":16287,"date":"2019-05-14T08:51:40","date_gmt":"2019-05-14T06:51:40","guid":{"rendered":"https:\/\/www.spielbanken-niedersachsen.de\/faq\/"},"modified":"2025-09-23T13:28:31","modified_gmt":"2025-09-23T11:28:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.merkur-spielbanken-nds.de\/en\/guest-service\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kbt33ymt-1a2d0f684ca86fd5811d380793e9fced\">\n.avia-section.av-kbt33ymt-1a2d0f684ca86fd5811d380793e9fced{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.merkur-spielbanken-nds.de\/wp-content\/uploads\/2019\/04\/w-header-spielbank.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\nmargin-top:0px;\nmargin-bottom:1px;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kbt33ymt-1a2d0f684ca86fd5811d380793e9fced main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-16287'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-cn4acg-148006170749ca4d1a58d68d4fadf714 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-16287'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4god4g-35cc6c49bd0fccb0477c079cbd9de066\">\n#top .av-special-heading.av-4god4g-35cc6c49bd0fccb0477c079cbd9de066{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-4god4g-35cc6c49bd0fccb0477c079cbd9de066 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-4god4g-35cc6c49bd0fccb0477c079cbd9de066 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-4god4g-35cc6c49bd0fccb0477c079cbd9de066 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_toggle_container  avia-builder-el-first  av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >General FAQ<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvnfu9aj-091bf8c7a41ef786b498eb7d955acba9\">\n#top .togglecontainer.av-jvnfu9aj-091bf8c7a41ef786b498eb7d955acba9 p.toggler{\ncolor:#000000;\nbackground-color:#ffffff;\n}\n#top .togglecontainer.av-jvnfu9aj-091bf8c7a41ef786b498eb7d955acba9 p.toggler.activeTitle{\ncolor:#f7f7f7;\nborder-color:#f7f7f7;\nbackground-color:#022652;\n}\n#top .togglecontainer.av-jvnfu9aj-091bf8c7a41ef786b498eb7d955acba9 p.toggler .toggle_icon{\ncolor:#000000;\nborder-color:#000000;\n}\n#top .togglecontainer.av-jvnfu9aj-091bf8c7a41ef786b498eb7d955acba9 .toggle_wrap .toggle_content{\ncolor:#000000;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='togglecontainer av-jvnfu9aj-091bf8c7a41ef786b498eb7d955acba9 av-elegant-toggle  avia-builder-el-3  el_after_av_heading  avia-builder-el-last  toggle_close_all hasCurrentStyle' >\n<section class='av_toggle_section av-2thvlc-ba43a15876585fbf2ff5d9d31d1cf131'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How old do I have to be to visit the casino? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How old do I have to be to visit the casino? \" data-aria_expanded=\"Click to collapse: How old do I have to be to visit the casino? \">How old do I have to be to visit the casino? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p>You must be at least 21 years old.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2d0duo-fc77ea9ffbd91c1b948b2a434114ee34'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"What do I have to consider when visiting the casino?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I have to consider when visiting the casino?\" data-aria_expanded=\"Click to collapse: What do I have to consider when visiting the casino?\">What do I have to consider when visiting the casino?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p>Please bring your valid identity card or passport. A driving licence is not sufficient. As a provider of state-licensed gambling, we are obliged to comply with legal requirements. We are only allowed to let you into the gaming room if you show a valid ID card or passport.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-77lr00-b6b40e05ea8934ce095989d23747434f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Is there a dress code at the casino?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is there a dress code at the casino?\" data-aria_expanded=\"Click to collapse: Is there a dress code at the casino?\">Is there a dress code at the casino?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p>There is no fixed dress code for a visit to a MERKUR SPIELBANK. Dress for your visit in a way that suits you and makes you feel comfortable. Everyday clothes are just as welcome as smart evening wear.<\/p>\n<p>Please understand that we may have to refuse you entry if you are wearing obviously soiled clothing or swimwear for reasons of hygiene.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-35a1nk-1557b86439725528cb0836f698db6aee'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"This is my first time at the casino...\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: This is my first time at the casino...\" data-aria_expanded=\"Click to collapse: This is my first time at the casino...\">This is my first time at the casino...<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p>Have you remembered your identity card or passport? And are you at least 21 years old?<\/p>\n<p>Comprehensive explanations of the games are available for groups. Please check the pages of the location concerned.<\/p>\n<p>If you have any questions, our staff will be happy to help.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-8voq8-6e35030406c7426744ba9b32b9feea45'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Player protection?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Player protection?\" data-aria_expanded=\"Click to collapse: Player protection?\">Player protection?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p>Goes without saying. For additional information, please visit the <a href=\"https:\/\/www.merkur-spielbanken-nds.de\/en\/player-protection\/\">Player Protection page<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3a9vf4-fbb1aa9428eb9b6438cb18059fab78b9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"What is tronc?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is tronc?\" data-aria_expanded=\"Click to collapse: What is tronc?\">What is tronc?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p>You know the word &#8220;tip&#8221; in connection with restaurants and pubs. The following explains the slight difference between a tip and tronc at the casino:<\/p>\n<p>Tronc is, on the one hand, payment for the employee and, on the other hand, the guest&#8217;s thanks for attentive service.<\/p>\n<p>IN THE PAST, casino guests gave tronc &#8211; the share for the employee &#8211; if they bet on &#8220;plein&#8221;, i.e. on a single number, in roulette and won.<\/p>\n<p>TODAY guests give tronc when they win or if the service was particularly attentive. Tronc for the employee for a win on &#8220;plein&#8221; still applies.<\/p>\n<p>When the winnings are paid out at the table, you say to the croupier: &#8220;A piece for the employees&#8221;. Then you leave the piece (the chip\/s) for the croupier, who puts the money into the tronc box.<\/p>\n<p>Employees at the reception, the slot machines or the cash desk will gladly accept your thanks and then put the money in the tronc tin.<\/p>\n<p>By the way, the word &#8220;tronc&#8221; comes from the French and means &#8220;collecting box&#8221;.<\/p>\n<p>So if you have won or were pleased with our service, we would be delighted to receive your thanks.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3a9vf4-1-bcd69031bd80f794cbdc57c48f44a2c9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-font-color hasCustomColor'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Being under the influence of intoxicants and handling cannabis in casinos?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Being under the influence of intoxicants and handling cannabis in casinos?\" data-aria_expanded=\"Click to collapse: Being under the influence of intoxicants and handling cannabis in casinos?\">Being under the influence of intoxicants and handling cannabis in casinos?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-font-color hasCustomColor'  itemprop=\"text\" ><p><img decoding=\"async\" class=\"size-full wp-image-18055 alignleft\" src=\"https:\/\/www.merkur-spielbanken-nds.de\/wp-content\/uploads\/2024\/04\/cannabis.png\" alt=\"\" width=\"80\" height=\"auto\" srcset=\"https:\/\/www.merkur-spielbanken-nds.de\/wp-content\/uploads\/2024\/04\/cannabis.png 180w, https:\/\/www.merkur-spielbanken-nds.de\/wp-content\/uploads\/2024\/04\/cannabis-80x80.png 80w, https:\/\/www.merkur-spielbanken-nds.de\/wp-content\/uploads\/2024\/04\/cannabis-36x36.png 36w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/>Please note our <a href=\"https:\/\/www.merkur-spielbanken-nds.de\/wp-content\/uploads\/2024\/04\/Hausordnung-SNG.pdf\" target=\"_blank\" rel=\"noopener\">house rules<\/a><br \/>\nPoint A 3.3 of our house rules states that staying in our buildings under the recognisable influence of intoxicants is not permitted.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":16292,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16287","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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